Administrative Questions: For general inquiries and on topics such as subscriptions and redemptions, banking etc., please contact client services: invest@abcfunds.com Investment Questions: For general investment questions and on topics such as market insight or fund portfolio questions, please contact trading@abcfunds.com Custodian: RBC Investor & Treasury Services (RBCITS) is and has been the custodian of our client’s assets since 1988. All accounts are held in the client’s name at RBCITS as I.A. Michael Investment Counsel Ltd. does not hold any client assets. RBCITS has been servicing I.A. Michael Investment Counsel Ltd. and was chosen by our firm due to their high quality, fair costs and general account management. Monthly Pricing & Reporting We price our Funds, monthly, on the last business day of the month with prices released on the 2nd business day of the following month. Additionally, along with our official prices, we provide a commentary on our economic outlook highlighting current companies of interest and portfolio performance. We provide our clients with annual audited and semi-annual unaudited financial statements which are sent either through mail or email. Concerns or Complaints: At I.A. Michael Investment Counsel Ltd., we pride ourselves on providing excellent service to our clients. We can provide clients with easy access to information, services, as well as the means to get their complaints resolved. If you have a complaint about the services of I.A. Michael Investment Counsel Ltd., we encourage you to follow the process below. You may update your complaint with additional information at any time. Step 1: Initial Complaint If you have a concern or encountered a problem, please contact the Client Services Team at 416-365-9696 or 1-888-673-6222 or e-mail them at invest@abcfunds.com. Step 2: Contacting Client Services Manager If the resolution you receive in the previous step does not meet your expectations, you may contact Ian D’Souza, Manager of the Client Services Department. You can reach him at 416-365-9696 or 1-888-673-6222 or e-mail him at idsouza@abcfunds.com. Please include your name and account number in all your correspondence to help us assist you better. You will be contacted within 2 business days. Step 3: Escalation If you are dissatisfied with the proposed resolution, you may then contact Irwin A. Michael, President of I.A. Michael Investment Counsel Ltd. by mail or email. The president will acknowledge all your correspondence within two business days of receipt thereof and will respond upon completion of a detailed investigation. Irwin A. Michael can be contacted at: PO Box 47599, Toronto, Ontario M5C 1C4 Canada or imichael@abcfunds.com If after you have taken the above steps you are not satisfied with the action taken by I.A. Michael Investment Counsel Ltd. to resolve your concern, please contact an external independent body for further assistance. Step 4: Filing a Complaint with Ombudsman for Banking Services and Investments (OBSI) Certain disputes that remain unresolved after being reviewed by Irwin A. Michael of I.A. Michael Investment Counsel Ltd., your issue may be directed to the Ombudsman for Banking Services and Investments (the “Canadian Banking Ombudsman”). The OBSI is an independent office responsible for assisting banking customers with their concerns. If you wish, I.A. Michael Investment Counsel Ltd. can assist you in forwarding your concerns to OBSI. Mail: Ombudsman for Banking Services and Investments 401 Bay Street, Suite 1505 PO Box 5 Toronto, Ontario, M5H 2Y4 Toll-free: 1-888-451-4519 Toll-free Fax: 1-888-422-2865 Email: ombudsman@obsi.ca Website: www.obsi.ca
